Information about custom fees (Important! Please read.)

Please note that there might be custom fees charged on your order by your country's tax office. For more details please inquire at your local post office.

Payment Method

Payment can be made via credit card and / or using PayPal.

PayPal is an easy way to send money internationally.

For more information click here

Delivery Information

We ship all items directly from Japan and recommend EMS shipping.

Preferred Shipping is by EMS (Express Mail Service) .

EMS is Speedy, Safe and Reasonable.
For more information click here

EMS Shipping fee information
- Fee information on other shipping methods (SAL and Regular Air Mail)

Special customized orders:
We are flexible and want to adjust to our customer's preferences as much as possible.
You may choose delivery methods besides EMS, such as regular Air Mail or SAL (Economy mail). However, since shipments by regular air mail or SAL are untraceable we will not take any responsibility for loss or damage of your order if not shipped via EMS.

For further information on special orders please contact us under:
E-mail : maikotea@maiko.ne.jp

Fee information on other shipping methods (SAL and Regular Air Mail)

About Shipping Weight

Explanation for the shipping weight of your order

Total Shipping Weight includes the contents, tare, gift box, shipping carton, etc.

For example
the total shipping weight of your order might consist of 4 parts:
1. net weight of the ordered tea e.g. 160 g
2. weight of the bag or caddy e.g. 150 g
3. weight of further packing material e.g. 200 g (fancy box for special items)
4. weight of shipping carton e.g. 300 g ( this is the carton that will contain all your ordered items)

In the example given above the 160 g order of tea ends up with a 810 g actual shipping weight.

 For reduction of shipping weight click here
 EMS Shipping fee information
 Fee information on other shipping methods (SAL and Regular Air Mail)

Delivery Area

Region

Country

Asia

Bangladesh, Bhutan, Brunei, Cambodia, China (People's Rep.), Guam, Hong Kong, India, Indonesia, Korea (Rep.), Laos, Macau (Macao), Malaysia, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Saipan, Singapore, Sri Lanka, Taiwan, Thailand, Vietnam

North America / Central America / Oceania / Middle East Caribbean

Australia, Fiji, New Caledonia, New Zealand, Papua New Guinea, Solomon Is, Barbados,Canada, Costa Rica, Cuba,El Salvador, Honduras, Jamaica, Mexico, Panama, Trinidad and Tobago, U.S.A. , Bahrain, Cyprus, Iran, Iraq, Israel, Jordan, Kuwait, Oman, Qatar, Saudi Arabia, Syria, Turkey, United Arab Emirates

Europe

Austria, Azerbaijan, Belarus, Belgium, Bulgaria, Czech, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia(Former Yugoslav Republic of),Malta, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovak, Slovenia, Spain, Sweden, Switzerland, Ukraine, U.K.

Africa / S. America

Argentina, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Venezuela, Algeria, Botswana, Cote d'Ivoire, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Kenya, Madagascar, Mauritius, Morocco, Nigeria, Rwanda, Senegal, Sierra Leone, South Africa, Sudan, Tanzania, Togo, Tunisia, Uganda, Zimbabwe

Special customized order

We are flexible and want to adjust to our customer's preferences as much as possible.
Please let us know if you prefer less packaging or want to order tea in greater quantities in a single bag or container.

1.Most teas you may order in larger bags up to about 1700 g.
2.All Matcha can be ordered in 200 g bags or caddies.
3.Expensive items can be shipped without having them packed in additional fancy boxes.
For further information on special orders please contact us under:
E-mail : maikotea@maiko.ne.jp